Parcel guidelines

Everything you can find about the sizes of our parcels, what weight we allow them to be and what you are not allowed to do.

So, you might think that parcel guidelines is a bit over the top, but we actually have a very good reason for it. We want to make sure that when you send us your parcel through it fits in the Packaly backpack. Therefore, we set out a set of rules to follow to we know 100% sure that there will not be a surfboard pickup ready.

Parcel sizes

The default dimensions for a standard parcel are 60cm (height) x 40cm (width) x 40cm (length). We established these dimensions to ensure parcels comfortably fit inside couriers backpacks. Our system is equipped with a sizing validator that precisely indicates if the dimensions exceed the backpack capacity.

However, we can customize this size based on your requirements. If your store typically delivers parcels larger than 60x40x40, please contact our customer success team to discuss potential adjustments.

In summary, the default dimensions for standard parcels are:

Height: 60cm
Width: 40cm
Length: 40cm

Weight of the parcel

To make sure that our couriers are comfortable riding parcels inside the city we set a maximum parcel weight of 10kg. When receiving a parcel size bigger than 10kg it will result in a rejection of the parcel.


Top tips

When integrating the API, it's vital to closely assess your product sizing and parcel weight. We pay meticulous attention to these dimensions to ensure a seamless fit for the parcels.

Packing the parcel

Next to the actual sizing that is checked by our API, the process of packing a parcel is important to get the products healthy to the receiver. We strongly advice you to pack the product in a box or bag that can handle different weather conditions or transport.


Don't ship products without packaging

Sometimes, in a rare occasion we get messages from customers sending products without any parcel wrapping. We strongly recommend you not to do so, as we advice our riders not to accept such shipments.

Multi colli shipments

Currently our system does not accept multiple parcels. We take multi colli deliveries into account and let our couriers report back about these shipments being created and presented to them. If the shipment fits the bag the rider might be capable of taking the parcel but has full authority to reject the shipment. When looking into multi colli shipments please contact our sales team to get a full quote on operations usage.


Get in touch for information about multi colli shipping

However our systems do not allow multi-colli shipments being created, we are able to create this feature. The multi-colli feature can be enabled by our sales team but needs to be investigated before starting to ensure the service level you expect from us.