The delivery status tells the customer or the connected system what the actual status of the delivery is. Because we have a high speed On-demand delivery system it's good to understand which status means what. Therefore, you can find a summary of all statuses below:
The shipment is currently on hold in our system and waiting to be released on the designated timeslot or paused by support.
The shipment is currently in our queue and will be assigned to the first rider that comes online or gets assigned to the shipment.
The shipment is assigned to a rider.
The shipment is accepted by a rider.
The shipment is picked up by a rider
The shipment is being delivered at the neighbor and our system is validating the address assigned to the neighbor delivery.
The shipment is on it's way back to the sender meaning that it did not get delivered at the customer or the neighbor.
The shipment is delivered.
The shipment is delivered at the neighbor. *The address it got delivered at can be retrieved from our API web-hooks.
The shipment was returned to the pick-up location and got delivered there.
The shipment got cancelled.
Updated over 1 year ago