Our order statuses
An overview and summary of the order statuses our system can give you.
The order status communicates to the customer or the connected system the current status of the delivery. Given our high-speed delivery system, it's essential to comprehend the meaning of each status. Below, you'll find a summary of all the statuses:
| Status | Description |
|---|---|
| created | The shipment has been created in our system, assigned to a courier, and is currently awaiting acceptance by the courier. |
| accepted | The shipment is accepted by a courier. |
| picked_up | The shipment is picked up by a courier |
| returning_to_pickup | The shipment is on it's way back to the sender meaning that it did not get delivered at the customer or the neighbor. |
| delivered | The shipment is delivered. |
| delivered_at_neighbor | The shipment is delivered at the neighbor. *The address it got delivered at can be retrieved from our API webhooks. |
| delivered_at_pickup | The shipment was returned to the pick-up location |
| canceled | The shipment got cancelled. |
| in_investigation | An investigation has been opened for this shipment because there was an issue with the parcel or it was reported as lost. |
| lost | After a thorough investigation, the parcel was declared as lost |
Updated 11 months ago