Our order statuses

An overview and summary of the order statuses our system can give you.

The order status communicates to the customer or the connected system the current status of the delivery. Given our high-speed delivery system, it's essential to comprehend the meaning of each status. Below, you'll find a summary of all the statuses:

createdThe shipment has been created in our system, assigned to a courier, and is currently awaiting acceptance by the courier.
acceptedThe shipment is accepted by a courier.
picked_upThe shipment is picked up by a courier
returning_to_pickupThe shipment is on it's way back to the sender meaning that it did not get delivered at the customer or the neighbor.
deliveredThe shipment is delivered.
delivered_at_neighborThe shipment is delivered at the neighbor. *The address it got delivered at can be retrieved from our API webhooks.
delivered_at_pickupThe shipment was returned to the pick-up location
canceledThe shipment got cancelled.
in_investigationAn investigation has been opened for this shipment because there was an issue with the parcel or it was reported as lost.
lostAfter a thorough investigation, the parcel was declared as lost